ApexMegaStore Auction Guidelines

Welcome to ApexMegaStore Auctions. Our platform ensures fair, transparent, and secure auction experiences for all members. Please read these rules carefully before participating.

Seller Requirements

• All sellers must complete the verification process before listing items for auction
• Sellers must provide accurate descriptions and authentic photos of all items
• Items must be as described or sellers face account suspension and penalties
• Sellers must set realistic starting prices and honor all completed auctions
• Prohibited items include counterfeit goods, illegal substances, weapons, and items violating intellectual property rights

Bidder Requirements

• All bidders must have a verified Apex Pay account with sufficient funds
• A refundable deposit may be required for high-value items (over $5,000)
• Bids are binding contracts - bidders must complete payment if they win
• Shill bidding (bidding on your own items) is strictly prohibited and results in permanent ban
• Bid increments are automatically set based on current price ranges

Auction Duration

• Minimum auction duration: 1 hour
• Maximum auction duration: 14 days
• Sellers choose the duration when creating their listing
• Auctions cannot be canceled once the first bid is placed
• Extended bidding: If a bid is placed in the final 2 minutes, the auction extends by 2 minutes

Payment & Fees

• Platform fee: 2% of final sale price (charged to seller)
• All payments processed through secure Apex Pay system
• Winners must complete payment within 48 hours of auction end
• Sellers receive payout 24 hours after buyer confirms receipt
• Payment methods: Apex Pay balance, credit card, bank transfer, or cryptocurrency

Shipping & Delivery

• Sellers must ship items within 3 business days of payment confirmation
• Tracking information must be provided to buyers through the platform
• Buyers have 48 hours after delivery to report any issues
• Local pickup is allowed if specified in the listing
• International shipping restrictions apply based on item type and country regulations

Refund & Dispute Policy

• Refunds are available if item is significantly not as described
• Buyers must provide photo evidence of issues within 48 hours of delivery
• Disputes are mediated by Apex Support team within 7 business days
• Funds are held in escrow until disputes are resolved
• Buyers may be required to return items at their expense for certain disputes
• Frivolous disputes may result in account penalties

Seller Rating & Feedback

• Buyers can rate sellers on a 5-star scale after transaction completion
• Feedback cannot be edited or deleted once submitted
• Sellers with ratings below 3.5 stars may have listing privileges suspended
• Verified sellers receive the Apex Trusted Seller Badge
• Both buyers and sellers must maintain professional communication
• Harassment, threats, or abusive language results in immediate account suspension

Prohibited Practices

• Bid manipulation through multiple accounts
• Circumventing platform fees by completing transactions off-platform
• False or misleading product descriptions
• Selling counterfeit or stolen goods
• Refusing to honor completed auction commitments
• Creating fake reviews or ratings

Account Suspension

• Violations of these rules may result in temporary or permanent suspension
• Repeated violations lead to permanent ban from the platform
• Suspended accounts forfeit any pending balances or transactions
• Appeals can be submitted to support@apexmegastore.com within 30 days