🎟️ Apex Tickets FAQ

You can purchase tickets through our official websites at www.abc-worldwide.com/tickets and www.apexticketworlds.com, or through authorized resellers such as Eventbrite. All tickets purchased through these channels are valid for entry.

Apex tickets are valid for all Apex events, including expos, conferences, tournaments, and related activities organized by Apex Business Group Worldwide S.L. and its international affiliates.

Yes, Apex offers various ticket categories for different events. Specific categories and pricing are displayed on the event page at the time of purchase. You can upgrade to a higher category if availability permits, but downgrades are not allowed.

No, all ticket sales are final and non-refundable. If a ticket is purchased or an event has already started, no refunds will be given. However, your tickets are changeable to other events in the same category, and we offer a replacement option where you can receive three tickets of the same category as your original ticket. See the "Replacement Tickets" section below for details.

If an event on the Apex site cannot take place for any reason, Apex will issue three (3) replacement tickets of the same category. If an event is cancelled or postponed due to force majeure circumstances (such as extreme weather, government restrictions, or travel disruptions), Apex will provide the replacement ticket option. No cash refunds will be issued under such circumstances.

Apex Business Group Worldwide S.L. and its affiliates are not responsible for indirect or consequential losses, such as travel or accommodation costs, arising from event changes or cancellations, except as required by law.

If you're unable to attend your booked event, you may request three (3) replacement tickets of the same category as your original ticket. These replacement tickets can be used for the same event series or another comparable Apex event, subject to availability and Apex approval.

Replacement ticket requests must be made at least 7 days before the event start date. Requests made after this deadline may not be processed.

To request replacement tickets, contact our ticket support team at tickets@gotoapex.com at least 7 days before your event. Include your ticket confirmation number and the reason for your request.

Replacement tickets are subject to availability and Apex approval. While we strive to accommodate all requests made within the deadline, availability cannot be guaranteed for all events or categories.

Ticket transfers or name changes may be approved at Apex's discretion and may include a handling fee. Contact tickets@gotoapex.com to request a transfer and receive information about any applicable fees.

Yes, tickets are changeable to other events in the same category. Contact tickets@gotoapex.com to arrange a change to another Apex event of the same ticket category, subject to availability.

Yes, upgrades to higher ticket categories are possible if availability permits. Contact our ticket support team to check availability and pricing. Please note that downgrades to lower categories are not permitted.

Apex may adjust programs, speakers, venues, or schedules if required. We will communicate any significant changes to ticket holders, but such changes do not entitle you to a refund.

All Apex tickets are digital and will be delivered via QR code or Member ID. You will receive your ticket information via email after purchase, and it must be activated through your Apex account before entry.

Before attending the event, you must activate your ticket through your Apex account. Log in to your account, locate your ticket, and follow the activation instructions. Each ticket admits one person.

You must bring your activated digital ticket (QR code or Member ID) and, if requested, a valid photo ID that matches the name on the ticket. Entry is subject to security verification.

Yes, Apex reserves the right to deny or revoke access for security reasons, non-compliance with event rules, or disruptive behavior. In such cases, no refund or replacement will be provided.

No, unauthorized resale or duplication of Apex tickets is strictly prohibited and will void the ticket without refund. If you cannot attend, please use the replacement ticket option instead.

Only tickets purchased from Apex official channels (www.abc-worldwide.com/tickets, www.apexticketworlds.com) or approved resellers (such as Eventbrite) are valid for entry. Never purchase tickets from unauthorized third-party sellers or secondary markets.

By purchasing a ticket, you consent to Apex processing your data for event management, security, and communication purposes. All data handling is conducted in accordance with our Privacy Policy and applicable data protection regulations.

You can access our complete Privacy Policy at www.gotoapex.com or request a copy by emailing info@gotoapex.com.

These terms and conditions are governed by Spanish law. All disputes arising from ticket purchases or event attendance shall be resolved under the jurisdiction of the competent courts of Spain.

Apex events are organized by Apex Business Group Worldwide S.L. (CIF: B93697449), located in Sotogrande, Spain, along with its international affiliates including Apex Business Group Worldwide LLC (USA) and Apex Business Group Singapore PTE LTD.